At Zelaprox, we are committed to delivering your orders safely, quickly, and reliably. This Shipping Policy explains how your purchases are shipped, estimated delivery times, fees, and other important details to ensure a smooth shopping experience.
1. Shipping Destinations
We currently ship to:
- United States (Currency: BSD)
- Canada (Currency: CAD)
Additional countries may be added in the future; please contact customer service for availability.
2. Shipping Methods & Delivery Times
We offer multiple shipping options to meet your needs:
| Shipping Method | Estimated Delivery Time | Notes |
|---|---|---|
| Standard Shipping | 5–10 business days | Cost-effective, reliable delivery for most orders |
| Expedited Shipping | 2–5 business days | Faster delivery for urgent orders |
| Express Shipping | 1–3 business days | Priority handling and tracking, for time-sensitive orders |
Please note: Delivery times are estimates and may vary due to customs processing, carrier delays, or unforeseen circumstances.
3. Shipping Fees
- Shipping fees are calculated based on destination, package weight, and shipping method.
- Free shipping may be available for orders above a certain threshold (see promotions or checkout).
- Additional charges, such as customs duties, taxes, or import fees, may apply for international shipments. These charges are the responsibility of the customer.
4. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Custom or personalized items may require additional processing time.
- You will receive a confirmation email with tracking information once your order has been shipped.
5. Order Tracking
- All shipments include a tracking number.
- You can track your order via the carrier’s website or through your Zelaprox account dashboard.
- Please allow 24–48 hours for tracking information to update after the order is shipped.
6. International Shipping & Customs
- Orders shipped outside the United States or Canada may be subject to customs inspection, import duties, and taxes.
- Delivery may be delayed due to customs clearance.
- Zelaprox is not responsible for delays or additional charges imposed by customs authorities.
7. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact our customer service immediately at zelaprox2025@gmail.com.
- We will investigate the issue with the carrier and work to provide a replacement or refund as appropriate.
- Please keep all packaging and damaged items for inspection if required.
8. Shipping Restrictions
- Certain items may have restrictions based on destination (e.g., hazardous materials, liquids, or perishable goods).
- Orders to restricted locations may be cancelled or modified, and you will be notified promptly.
9. Contact Us
For any questions regarding shipping, delivery times, or fees:
Email: zelaprox2025@gmail.com
Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT+8)